After-Sales Support

1. What are the common sizes of LED screens?

16:9 and 4:3 aspect ratios are popular.

2.How long is the average delivery?

For samples, the delivery time is about 7 days. For mass production, the delivery time is 20-30 days after receiving the deposit. The delivery time is effective when we receive your deposit and we have your final approval for your product. If our delivery times do not match your deadlines, please double-check your requirements at the time of sale. In all cases, we will do our best to meet your needs. In most cases we are able to do so.

3. What payment methods do you accept?

You can pay to our bank account, Western Union or PayPal with a 30% deposit in advance and 70% balance with a copy of the bill of lading.

4. What is the mode of transportation?

We usually ship by sea or air. If the order is urgent, UPS, DHL, FedEx, TNT and EMS are available.

5. What terms of trade do you support?

We usually do FOB, CIF, DDU, DDP, EXW terms.

6. This is the first time to import, I don’t know what to do.

We provide DDP door to door service, you just need to pay us and wait for receiving the goods.

7. Do I need to buy other equipment to install rental LED display?

You only need to prepare distribution box, structure and installation tools. If you need, we can also provide one-stop purchase service.

8. Can you customize the stage LED display for our project?

Of course, we can provide customized shapes, sizes, and logos according to your needs, and our team of experts can work closely with our clients to determine the right LED display for their unique needs.

9. How can I solve problems with my products?

RTLED’s LED display orders come with a 3-year warranty to repair or replace damaged parts during the warranty period. Meanwhile, there are after-sales staffs online 24 hours to answer your questions.

10. What are your prices?

Our prices may vary depending on availability and other market factors. We will send you an updated price list after your company contacts us for more information.

11.How to choose the right rental LED display for your event?

You can tell us the indoor/outdoor installation environment, church advertising/event application scenarios, etc., size, viewing distance and budget. If you have any special requirements, please let our sales staff know to find the most suitable solution.